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This is part of a weekly series featuring content from the Lenovo Companion App (this post originally appeared on Lenovo Support) We hope you never run into any issues with your new PC, but with that being said, we want to help you troubleshoot and fix any problems that may arise. A USB recovery drive can help you, even if your PC won't start. Your PC might have come with a recovery image that’s used to refresh or reset your PC. The recovery image is stored on a dedicated recovery partition on your PC, and is typically 3-6 GB in size. Windows 8.1 includes a built-in tool to create a USB recovery drive. Windows will let you know how big the recovery partition is, and you'll need a USB flash drive at least that big. Please note that creating a recovery drive will erase anything already stored on your USB flash drive. Use an empty USB flash drive or make sure to transfer any important data from your USB flash drive to another storage device before using it to create a USB recovery drive. To create a USB recovery drive: 1.  Swipe in from the right edge of the screen, and then tap Search. If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search. 2.  Enter “recovery drive” in the search box, and then tap or click “Create a recovery drive”. You might be asked for an admin password or to confirm your choice....

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This is part of a weekly series featuring content written by the Lenovo Companion App Content Team After buying your new PC or tablet, we know you can't wait to get it up and running. If you’re new to Lenovo or are getting used to a new device and the Windows 8.1 operating system, follow these 10 steps for a seamless experience. Everything listed below can also be done directly through the Lenovo Companion app, which is preloaded on all Lenovo Windows 8.1 devices, so be sure to go there first! 1.  Get to Know Your New PC Lenovo Companion will be your go-to app for everything related to your new device. You’ll find your system’s user guide, warranty status, accessories, plus dozens of helpful articles on everything from learning Windows 8.1 to squeezing more hours from your battery. You’ll also find information about the modern apps preloaded on your system to make the things you do every day faster, easier and more enjoyable. So before you head over to the Windows Store, explore the apps that are preloaded on your device and check out the 

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This is part of a new weekly series featuring content written by the Lenovo Companion App Content Team Getting a new Lenovo system is exciting, but it does create a couple of challenges: what to do with your old PC and, more importantly, how to purge it of personal data. Whether you opt to donate, trade in, recycle or gift it to a friend or family member, you’ll need to delete your data for good. This is extremely important! The challenge is getting everything 100% removed. Simply deleting your files, folders and apps and emptying the recycle bin won’t do the trick. This just hides your files from the operating system until they’re overwritten, so even a dependable friend could unknowingly put your personal information in the hands of a hacker. You’ll need a much deeper clean. Here are four steps you can take to completely erase everything on your old PC: 1. First, back it all up This initial step may be a given, but you should first store important files and memories  in a second, safe location. If you haven’t taken this step, or if it’s been awhile since you checked, make sure everything is copied over to an external hard drive or online backup service as you transfer files and folders to your new Lenovo system. 2. Find a good trade-in program to properly purge data for you Some companies have trade-in...

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This is part of a weekly series featuring content written by the Lenovo Companion App Content Team Recently, we shared McAfee’s 12 Scams of the Holidays and some important security protections you may be overlooking. Here are five more steps you can take to protect yourself and loved ones this holiday season. All are recommended by Lenovo security partner McAfee®: 1. Never share a password If your bank or a service you use asks for your credentials on the phone, hang up. These are people posing as brands. When someone calls to say there’s something wrong with your account, it’s a sure sign someone’s trying to steal your personal information. To stay safe you can call the company at the official main number for verification. 2. Shop with caution More and more shopping is taking place online, making e-retailers prime targets for cybercriminals. Check online stores’ web addresses and make sure they include “HTTPS” to help keep your credit card info safe with data encryption. McAfee also suggests using one credit card for all your online transactions so it’s easy to spot any purchases you didn’t make. And be wary of shipping...

Continue reading “5 More Ways to Stay Safe this Holiday Season”

This is part of a weekly series featuring content written by the Lenovo Companion App Content Team ‘Tis the season! For cyber threats, that is. In countries around the world, the months between November and January are filled with more shopping, more parties and more online travel bookings. With so many people rushing from one happy activity to the next, cybercriminals have a lot of opportunities for scams and hacks. Lenovo security partner McAfee® recently released its annual 12 Scams of the Holidays—and it includes some surprises this year. You probably know to protect your PC and avoid scammy email attachments. But do you also safeguard your smartphone? And take extra precautions with USB drives? We chatted with McAfee’s Chief Consumer Security Evangelist, Gary Davis, about this year’s list and the important precautions you may not think to take. Here’s what you need to know now: 1. Smartphones are not as safe as you may think People tend to use smartphones as, well…phones. But these devices are actually small computers that need many of the same safeguards used to secure large desktop PCs. In fact, some of the most malicious malware out there today—the kind that can harvest your...

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