It happens every day.  A customer calls into our help centers and finds out that his system needs a repair that is not covered by warranty.  Perhaps the warranty has expired.  Perhaps the system sustained accidental damage and was not covered under our Accidental Damage Protection Service. In any case, the customer is faced with buying a replacement part and is told how much that part + labor (if Lenovo is performing the work) will cost.  The next reaction is predictable and follow’s Kubler-Ross’ famous five steps. You must have put the wrong part number in.  Check again. Why does this part cost so much?  You guys are ripping me off Please oh please make an exception for me! I should have never bought this crummy model Fine.  Take my credit card and send me the part. While we can’t act as your psychiatrist, we can at least help you understand why spare parts may cost more than something generic you can find on Amazon.  When you buy parts from Lenovo, you’re buying an original, genuine part that has been regression tested with your particular model of machine.  This testing is performed during our initial development and continues through the life of the system as we receive warranty parts back and test for ongoing defects.  We guarantee that the replacement part you...

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