Perspectives ThinkServer & System x

Guest blog by Stephen Miller, Lenovo Ambassador and SMB champion In many ways, there have never been better opportunities for small and medium-sized businesses to grow. Globalization means potential customers don’t have to live near a company’s facilities or even within the same country. Fewer market barriers and better communication options mean it is easier than ever to reach a worldwide audience, collaborate with far-flung co-workers and generally expand the boundaries of the business. The rise of social media has helped bring customers closer, while opening new marketing opportunities. Social platforms allow businesses to be more targeted and effective in their communications, and enable SMBs to interact directly and immediately with customers. At the same time, smart connected devices like tablets and smartphones make social media interactions easier than ever. Expensive office space is no longer an absolute requirement. The growth of smart devices and cloud computing enables employees to run business applications and access work-related files anytime, anywhere. Today it is possible for remote workers to be productive virtually anywhere in the world. The big question is, “How do SMBs take best advantage of the highly-connected mobile workforce and the ability to interact with customers in an instant?” One answer is to leverage 3 emerging technologies that are fast becoming must-haves for today’s successful SMBs....

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It happens every day.  A customer calls into our help centers and finds out that his system needs a repair that is not covered by warranty.  Perhaps the warranty has expired.  Perhaps the system sustained accidental damage and was not covered under our Accidental Damage Protection Service. In any case, the customer is faced with buying a replacement part and is told how much that part + labor (if Lenovo is performing the work) will cost.  The next reaction is predictable and follow’s Kubler-Ross’ famous five steps. You must have put the wrong part number in.  Check again. Why does this part cost so much?  You guys are ripping me off Please oh please make an exception for me! I should have never bought this crummy model Fine.  Take my credit card and send me the part. While we can’t act as your psychiatrist, we can at least help you understand why spare parts may cost more than something generic you can find on Amazon.  When you buy parts from Lenovo, you’re buying an original, genuine part that has been regression tested with your particular model of machine.  This testing is performed during our initial development and continues through the life of the system as we receive warranty parts back and test for ongoing defects.  We guarantee that the replacement part you...

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