Perspectives IdeaCentre

Lenovo IdeaCentre A520

Lenovo IdeaCentre A520

We invited our Lenovo Advocate, Jason Palaszewski, to review the IdeaCentre A520. Jason grew up in rural North-Central New Jersey and has been interested in technology for as long ago as he can remember. His first experience with Lenovo dates back to his Undergraduate school years. One of his friends had a Lenovo ThinkPad R61i at the time, and it was love at first point and type. Since then he has owned two Lenovo machines, a G555 and a ThinkPad Edge E420, and both continue to work and DO perfectly to this day. He also has a passion for exotic cars, making YouTube videos, PC gaming, electric guitar, building, overclocking, and giving advice on computers and smartphones, and modding Android devices. INTRODUCTION The very moment you take the Lenovo IdeaCentre A520 out of its large box is the same moment you realize that you certainly just got yourself a truly awesome and fantastically versatile machine. After a few weeks of use, the same excellent workmanship, build quality, and versatility I experienced on day one is still consistently apparent during every second of use. This all-in-one is a serious contender for anyone looking for the at-home general purpose Windows 8 AIO PC with a nice, large 23” display that isn’t too enormous, but is still quite roomy. As we’ll see though, this is definitely not your average AIO. I like to think of it as an AIO with a twist, or shall we say, a tilt, making it fantastic for people (at times more than...

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It happens every day.  A customer calls into our help centers and finds out that his system needs a repair that is not covered by warranty.  Perhaps the warranty has expired.  Perhaps the system sustained accidental damage and was not covered under our Accidental Damage Protection Service. In any case, the customer is faced with buying a replacement part and is told how much that part + labor (if Lenovo is performing the work) will cost.  The next reaction is predictable and follow’s Kubler-Ross’ famous five steps. You must have put the wrong part number in.  Check again. Why does this part cost so much?  You guys are ripping me off Please oh please make an exception for me! I should have never bought this crummy model Fine.  Take my credit card and send me the part. While we can’t act as your psychiatrist, we can at least help you understand why spare parts may cost more than something generic you can find on Amazon.  When you buy parts from Lenovo, you’re buying an original, genuine part that has been regression tested with your particular model of machine.  This testing is performed during our initial development and continues through the life of the system as we receive warranty parts back and test for ongoing defects.  We guarantee that the replacement part you...

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CES 2012 Lenovo Lounge

CES 2012 Lenovo Lounge

Ah, CES. The crowds, the aching feet, the complete and utter lack of any moisture in the air. But the lovely, lovely gadgets and toys make up for all of that. I'm not sure what constitutes being a CES veteran but this is my 4th one so, if I'm not a veteran, at least I'm not feeling like a noob any more. As you would expect, I spent most of my time in and around the various Lenovo facilities talking about our new products. Many of them have already been covered in depth, but I'll add some personal commentary distilled out of my interactions with our customers, business partners and the press about one of my favorites. And by that, I mean that while I obviously know the SPECS of our systems and may have even physically seen them once or twice before CES, over the course of talking to folks about something for 5 days, it really gives me a chance to live with the machine for a while and really figure out how I feel about it and whether it's something that speaks to me personally. Now onto the A720, our new IdeaCentre all-in-one PC. If you haven't seen it or heard about it, have a look here.  While I certainly do get the utility/usage model/attractiveness of All-in-One desktops, they are not anything that's ever been at the top of my personal purchase list, mostly because I've always considered myself a laptop (or fully-expandable desktop) kind of guy. Even if they did tilt a bit , touchscreens on traditional...

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A week before the holidays, the elves over at the Lenovo Outletset up shop in the Lenovo cafeteria and offered up some remarkable deals for employees to take advantage of.  Ever since it debuted at CES last year, I've been a secret admirer of the A300 series of all in one form factor IdeaCentre desktop systems,  so when I saw a stack of them for sale in the cafeteria, I just couldn't resist.  I'm glad I acted on impulse as they were sold out quickly. With the holidays behind me, I had an opportunity to finally unpack and set up the A300. I was impressed with the initial out of box experience - the system was well protected with peel off clear plastic films to ensure it arrived without scratches, and the set up poster made startup a snap. This was the first system I ever used with a Bluetooth wireless keyboard and mouse, and I was admittedly a bit curious as to how easily they would pair up with the system.   I've read that this can be a challenge with some systems.  The set up poster made it easy though - it walked me through several different ways to get the keyboard and mouse to connect.   The first step was to pull out the insulating tab that kept...

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Here's some welcome news for our many tech-savvy IdeaPad and IdeaCentre owners who want to do their own repairs outside of warranty: IdeaPad and IdeaCentre spare parts are now available for purchase. People need only visit a new Lenovo website -- www.lenovospareparts.comThis will also come as good news to a number of independent local computer repair businesses who need a reputable and reliable source for these parts. Through my role managing the Lenovo Forums, I often come across unique situations where customers need Idea spare parts outside of their normal warranty.  Sounds like this one might need a few parts... "I'm looking for parts to replace the screen.   Know someone with one of these and they rolled a pickup truck over the briefcase with the S10-3T in it.    No Thinkpad protection on it.    I still have to see if the other parts still work, haven't laid eyes on it but if it's just the screen and some plastics, may be worth fixing." Of course, an upgraded Lenovo service warranty with accidental damage protection coverage could have easily resolved this person's situation.  But tech-savvy customers with no such coverage who find themselves in these type of situations now have an easy way of obtaining...

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