In the past, you may have been frustrated when filing an Accidental Damage Protection claim only to find that your Onsite Warranty service level didn’t extend to your ADP coverage.  You’d have to ship your laptop to the Depot Service Center to complete the repair and live without it for a couple of days.   Never a fun thing when your life is your PC.  Lo’ and behold, we listened!!  Starting December 1, 2013, ADP service level has been updated to match your base warranty service level for common repairs like LCD and non-customer replaceable keyboards.*       I know what you’re thinking; why not everything?  Ughhh!  Well, here’s the skinny.  Many customers prefer to get their laptop up and running as quickly as possible from accidental damage, so Lenovo developed Technician Onsite ADP repair for those who prefer this level of service.  For instance, let’s say you dropped your laptop and the LCD cracked, or you spilled coffee on your keyboard and the keyboard no longer works.  For these cases, when the repair is simple and the Call Center can determine the extent of damage and what parts are required with high confidence, then Lenovo will offer Onsite service to that customer if he/she has Onsite warranty coverage.    But, honestly, most Accidental Damage claims are much more complex.  If your laptop won’t boot normally, your...

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It’s back - the yearly ode to love designated as February 14. For some, it’s a romantic tribute to St. Valentine filled with sparkling jewelry, tantalizing confections and the finest aromatic luxuries. For others, it’s an annoying reminder of unrequited sentiments dripping in chocolaty sweetness. Whichever camp you might fall in, treat yourself or your honey with a different type of gift this V-day with convertible PCs. We’ve got some amazing touchscreen devices that flip, fold, twist and turn to spice up the holiday.  With this many convertibles to choose from, we think you’ll be able to find the one that’s right for you.  IdeaPad Yoga 11 and 13 We’re totally enamored with our flip and fold convertibles - Go from laptop to tablet in less than five seconds. No undocking. Just flip and you’re done. Both models of our Yogas (11” and 13” in silver and orange) are perfect for someone who wants it all. Plus, you can flip them into Tent or Stand modes for watching your favorite romantic classics like Casablanca or The Notebook! They’re built with fast Intel processors, long battery life to keep power cords at bay and Dolby Home Theatre for incredibly rich sound.  The Yoga 11 with Windows RT gives you longer battery life (13 hours) and a smaller size while the Yoga 13 has a brilliant screen and Motion Control through its webcam so you can flip through photos, videos and more with just...

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Laser Etched Lid

Lenovo Services had never been represented at the annual Consumer Electronics Show before. We never had a lot to talk about, but this year we had a brand new capability to talk about -- laser etching.  We also wanted to share our Services story. We are investing in Services. We will continue to improve our customers' experiences and continue to bring out new service offerings. In 2012 alone, we introduced four new services: 4 and 8 Hour onsite support for Server products, improved Asset Tagging with a whole host of new capabilities, onsite Accidental Damage Protection, and Laser Etching We are co locating engineering, technical, and service capabilities at all of the global factory sites we build to pioneer new offerings for our customers -- faster. With the rise of consumerization, business needs to manage assets has not changed. Services integrates with our hardware so that end users get the functionality they want and IT gets the control they need. On tour, customers and partners had the opportunity to hear an integrated Built for Business story showcasing how great hardware + business class services differentiate our ThinkPad Tablet 2 from just another consumer tablet. Team members positioned how Lenovo is investing in Services and showed off our newest capability -- laser etched lids. Laser etched lids are high impact technology.  We take a notebook, though we could also etch desktops like the ThinkCentre Tiny, and burn an...

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Every Consumer Electronics Show passes by our PR team in a voracious whirlwind of new product announcements, bestowing of awards - we snagged 44 this year - and hundreds of meetings with press, analysts, customers and business partners from around the world.  By the 50th meeting, we can easily anticipate the questions before the person asking them finishes. While you’d think hearing the same question 100 times in a row would drive you mad, it actually helps us make sure we’re doing our best to explain our products.   Our first table PC, the IdeaCentre Horizon, got most of the questions but we had quite a bit of interest on our other superstars - the IdeaPad Yoga 11S, ThinkPad Helix and IdeaPhone K900. Below are some photos from our CES product showcase at the AquaKnox restaurant (inside the Venetian Hotel) and a list of some of the top questions, plus our answers. The Horizon 27” table PC is awesome, but who is this product geared toward? We built Horizon foremost for families, particularly moms, who could use this to replace their home PC. It’s an excellent all-in-one desktop plus more, given its ability to lay flat and provide an immersive “edutainment” experience. We also see it as a great fit for education – imagine it in classrooms where  students and teachers engage in a deeper level of interactive group learning,...

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Get ready to turn heads at your next meeting. Introducing ThinkPad Helix—the premier convertible for business users featuring Ultrabook specs, a powerful sleek Think design, and the Windows 8 OS. Today is the second major product release for Lenovo at CES in Vegas and it’s all about convertibles—introducing ThinkPad Helix. This is the premier convertible for business users. It features an 11.6” 10-point multi-touch screen with pen touch and Gorilla Glass, a bright 400nit IPS panel that has a 1920x1080 resolution, and 10 hours of battery life to keep you going for an entire workday. This Ultrabook convertible adds to the momentum of convertible products we released in October.  ThinkPad Helix is built around a simple “rip and flip” design so users can swiftly go from Ultrabook to tablet. And it is designed to take full advantage of the newly released, touch-optimized Windows 8 OS with a new five-button glass clickpad.  ThinkPad Helix combines the stealth design of the Think brand and powerful processors from Intel—both of which make this the ultimate machine for mobility and getting the job done.   “What about the ThinkPad Tablet 2,” you ask? Good question. Both ThinkPad Helix and ThinkPad Tablet 2 come from the same brand family of Think but they are two different beasts.  ThinkPad Helix is first a business-class Ultrabook...

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