Several months ago Lenovo enabled a new way for individual customers in the US and Canada to check their warranty status, view relevant upgrades, and even purchase the warranty upgrades via the web. Previously, warranty upgrades were either configured along with new system purchases on the web, or purchased via phone or through a Lenovo business partner.
When I last blogged about how we were making these Lenovo warranty upgrades easier, one of the things I heard from customers was that we should expand and offer this capability in other countries. Frequent Lenovoblogs commenters Eudoxus and Puppy were quick to chime in on aspects of this point :
Eudoxus Says: October 2nd, 2009 at 2:11 pm
Nice! But what about customers in other countries? I happen to live in Latvia (Eastern Europe) and I would like to upgrade the warranty of my trusted ThinkPad T61, but I do not really know how to do that. Can you help me with an advice on this matter?
Puppy Says: October 2nd, 2009 at 4:54 pm
Why not to make it easier for European customers ? Please allow us to order ThinkPads directly in the US. It is very difficult to get ThinkPad with English keyboard layout and English preloaded Windows (well, Vista+ is finally multi-language) over here.
I'm pleased to note that we've expanded the program to enable more customers in more countries and are working to make owning Lenovo products even easier.
Here are the links to the warranty upgrade tool by country: