How Wüstenrot’s Digitization Reinvented Customer Experience

To stay ahead of the curve in the digital era, one of Austria's largest financial services companies, Wüstenrot is embracing new ways of doing business and interacting with customers. The company’s ambition is to have its communication with staff, partners and customers run in automated, end-to-end digital workflows, thereby raising the efficiency of business transactions and improving service experience for customers.

“Customers have come to expect a lot more of the people with whom they entrust their financial affairs, which is why it’s so important that our processes are automated, free of errors and completely seamless end-to-end,” says Gerhard Schwaighofer of Wüstenrot.
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