How to Monitor Your New PC and Find Common Support Solutions

This is part of a weekly series featuring content from the Lenovo Companion App

We want to ensure you have everything at your fingertips to monitor your new PC.

Hopefully you won't run into any problems with your new Lenovo system, but if you do, continue reading to find out where to go to diagnose the problem and find our recommended solutions.

Lenovo Diagnostics

Lenovo Diagnostics contains a suite of quick and extended tests that include memory, storage (SSD, SATA and SAS), optical, wireless, mother board, CPU, video and RAID. The diagnostics are available as a bootable, or a downloadable package that can be run under Windows (or Linux) operating systems.

Monitor System Health

If you want to check and monitor your system health then check out the Lenovo Solution Center (LSC). LSC acts as a central hub for monitoring system health and security. With LSC, you can monitor your system’s virus and firewall status, update your software, perform a backup, check battery health, and get registration and warranty information. 

You can also immediately test or schedule a test of your system’s hardware, and learn from hints and tips to achieve maximum system performance. 

LSC uses a snapshot feature, which allows you to compare your current hardware and software configuration with the earlier configuration that was created the first time you launched Lenovo Solution Center. Download LSC for Windows 8.1 32-bit (.exe) or 64-bit (.exe).  Select Think systems can monitor their system health directly from the Lenovo Companion App in the My System section (see below). 

Troubleshooting Tools


If you can boot your system

Please refer to the recommended solutions to the common scenarios below:

1.  You’d like to monitor your system

We suggest you use Lenovo Solution Center (LSC). The software allows users to quickly identify the status for system health, network connections and overall system security. Download Lenovo Solution Center for Windows 8.1 32-bit (.exe) or 64-bit (.exe).

2.  You’d like to run the tools when you want to.

We suggest you use the Individual Lenovo Diagnostic Tools.

3.  You receive the Blue Screen error (BSOD)

We suggest you use Lenovo Bootable Diagnostics. This creates diagnostic tools that can be booted from CD or USB and test the memory and hard drives in ThinkPad, ThinkCentre and ThinkStation systems. 

4.  Your system is very slow

We suggest you use Lenovo Bootable Diagnostics. This creates diagnostic tools that can be booted from CD or USB and test the memory and hard drives in Lenovo ThinkPad, ThinkCentre and ThinkStation.

If you cannot boot your system

If you cannot boot your system, and your system is newer than 2012, we suggest you use Lenovo UEFI.

This is a tool that can be booted by itself and tests the memory and hard drives in Lenovo UEFI-enabled ThinkPad, ThinkCentre and  ThinkStation systems. 

Lenovo Forums & Support

You can also go to our Lenovo Community to get even more support tips and advice from Lenovo experts and other Lenovo customers. There you'll find Lenovo Forums and the Lenovo Community Knowledge Base.

And, of course, you can get even more information at Lenovo Support where you'll find your user manualdriver updatessoftware downloadshow-to videos and our self-assisted search.

We're here to help you get the answers you need as fast as possible.


Lenovo Companion | Your Go-To App 

Read more content like this in the Lenovo Companion app, which is preloaded on all Windows 8 and 8.1 Lenovo and Think systems.You can find it on your system in the Lenovo Apps section on the Windows Start Screen.

Lenovo Companion is filled with exclusive content to help you learn about your new Lenovo or Think system. You'll find quick-reference “how to” articles on everything from getting to know the preloaded apps on your system to how to use your new trackpad. And, in select countries, you'll be able to stay up-to-date on technology news with articles and blogs from trusted sources, partners and Lenovo Insider bloggers. 

Be sure to note...the new version of Lenovo Companion is only available on Windows 8.1. So, if you’re running Windows 8 or an older version of Windows, now is the time to upgrade.

Continue reading more about Lenovo Companion in this blog post.