Amy Lee Milslagle

Thank heaven for Accidental Damage Protection (ADP).  If you’re like me, and your white shirt is a marinara magnet, you can trip over nothing, or you drop EVERYTHING….than ADP will definitely come in handy for you. You and your Lenovo notebook cozy at Starbucks?  Let’s hope you’ve protected it from that double tall non-fat no-foam latte that’s bound to spill on that perfect keyboard.  We’ve had LOTS of questions on ADP, so here’s the skinny: What is Accidental Damage Protection (ADP)?  ADP provides coverage for non-warranted damage such as drops, bumps, spills, & electrical surges that occur during normal laptop usage.  It covers damage to components installed on your system at the time of purchase, optional features installed by Lenovo at the time of purchase, and any other components that Lenovo includes as a standard feature with the system.    When Can I Buy It? ADP is available as an upgrade on tablet and notebook systems at the time of system purchase, or if you had a brain fade and didn’t get it initially than you have up to 90 days.  However, if you decide to upgrade after the date of system purchase, there’s a 30 day waiting period before you can file any claims under the ADP agreement. What’s covered versus not covered? We get a lot of questions in this area. ADP is not a “bumper to bumper” service that covers absolutely any...

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We’ve had lots of questions recently about International Warranty Service (IWS), what systems are eligible, what’s included, how to find out more, etc..  So, here are a few hints and tips to confirm whether you’re covered the next time you travel with your ThinkPad.  What is International Warranty Service (IWS)? IWS lets you receive Warranty Service for eligible Lenovo Think systems when you travel or relocate to a country where that product is sold and serviced.  The length of coverage is based on the length of your original base warranty, but the method or level of service (depot, onsite, carry-in) may be different.  There are certain countries that may require a proof of purchase or proof of proper importation before you can receive an IWS service and there may be fees or restrictions that apply when and if you need IWS.  Indonesia Malaysia Phillippines Singapore Thailand Vietnam China Argentina How can I determine if my machine is eligible for IWS? You can check out whether your system is eligible, find contact information and country coverage at: http://support.lenovo.com/en_US/product-service/iws.page?: Upon providing your machine type or series number, identify the country of interest and call the contact number provided to initiate IWS service for your machine.  What’s covered versus...

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