Amy Lee Milslagle

There’s nothing more frustrating to a propeller head—computer geek to the lay person—than using a slow computer.  For those of us who use computers for everything, life comes to a screeching halt while we watch the spinning blue ring.  Even though I work for “the fastest growing computer manufacturer in the world” (I couldn’t resist adding in that plug), you would assume that these problems do not apply to me.  I wish that were the case. There are about 26 million web pages that tell you how to make your computer faster or perform better.  Everybody has an opinion on what makes your system run faster.  The top things to do are: Increase your system’s memory Remove those pesky spyware, malware, Trojan horses, viruses, etc. Delete temporary internet files and temporary windows files, empty the trash, free up some disk space Fix your windows registry files Defrag your hard drive Of course this is not a complete list, but it’s a start.  For those of you who are computer savvy, performing these tasks are not difficult, just time consuming and they get in the way of your normal computing life style.  For those of you who have little to no idea how to do these tasks, rest assured we can help. Lenovo’s Premium Support Services has several ways to help you increase your computer’s performance, starting with our PC Checkup tool...

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In the past, you may have been frustrated when filing an Accidental Damage Protection claim only to find that your Onsite Warranty service level didn’t extend to your ADP coverage.  You’d have to ship your laptop to the Depot Service Center to complete the repair and live without it for a couple of days.   Never a fun thing when your life is your PC.  Lo’ and behold, we listened!!  Starting December 1, 2013, ADP service level has been updated to match your base warranty service level for common repairs like LCD and non-customer replaceable keyboards.*       I know what you’re thinking; why not everything?  Ughhh!  Well, here’s the skinny.  Many customers prefer to get their laptop up and running as quickly as possible from accidental damage, so Lenovo developed Technician Onsite ADP repair for those who prefer this level of service.  For instance, let’s say you dropped your laptop and the LCD cracked, or you spilled coffee on your keyboard and the keyboard no longer works.  For these cases, when the repair is simple and the Call Center can determine the extent of damage and what parts are required with high confidence, then Lenovo will offer Onsite service to that customer if he/she has Onsite warranty coverage.    But, honestly, most Accidental Damage claims are much more complex.  If your laptop won’t boot normally, your...

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Windows 7 Migration Made Easy - Automated, With No Desk-side Technicians Required Did you know that on April 8, 2014 Microsoft will discontinue all Windows XP support?  As a result, hot fixes, updates, and patches for XP or Office 2003 will no longer be available. To compound the issue, new 2013 hardware chipsets will not support XP, which will lead to spiraling IT support costs as of 2014. Lenovo® will move you from Windows XP to Windows 7 with confidence We’re not looking to reduce desk-side support.... we’re looking to eliminate it! If you’re asking yourself, “how hard can it be to migrate from XP to Windows 7?”  Operating system migration is a massive, resource intensive endeavor, and Windows 7 is no exception.  According to Gartner, migrating from XP to Windows 7 can cost $1,035 to $1,930 per user, but a well-managed migration utilizing Lenovo’s proven methodology can reduce your costs significantly.  Lenovo’s In-Place Migration (IPM) solution ensures a fast, consistent, and successful automated migration on any vendor’s PC. IPM delivers: 30%-40% lower migration costs 50% faster migration Lower risk, and more consistent results Scalability to migrate thousands of PCs in a short period of time Choose a partner who knows OS migrations and Windows 7 inside and out. Lenovo Services has the experience to get the job done right the first...

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Have you seen it?  Well, if you are a Small Business looking for the coolest laptop from Lenovo, then you definitely need to check out the all new ThinkPad Twist!  It Bends!  It Folds!  It Spins!  And, of course, it Twists!  So what does Lenovo Services have to do with this innovative new ThinkPad?  Are you kidding?  Did you read how this laptop is meant to be used?  Don’t even think about going out into that messy, mobile world without purchasing a little extra protection for that new PC.  Here is a bit of info on the most important Warranty and Protection Services that are MUST HAVES for your new ThinkPad Twist. Accidental Damage Protection (ADP) So, it flips, folds, bends and twists, but what if it drops?  Did you know that base warranties don’t cover accidental damage?    If that happens to your brand new ThinkPad Twist, you’re in for a shock if you haven’t purchased Lenovo’s Accidental Damage Protection.   As with any notebook, replacement parts can be expensive, we’re talking $400-500 for a system board or display.  Starting at US$69, ADP can save you significantly! ADP covers a bunch of things that you might think are already covered under Warranty, but they aren’t.  ADP covers typical accidents that can happen with any Lenovo laptop, like drops, bumps, and minor spills, but more specifically, it covers features that are...

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Lenovo Services is proud to be a supporting partner of local non-profit, Dress for Success Triangle. Founded in April of 2008, DFS promotes the economic independence of disadvantaged women by providing professional attire, and a network of support and career development tools to help women succeed in work and in life. Over the course of the last year, the Lenovo Services team has provided a wide breadth of support through important initiatives such as apparel drives, mock interviews, and onsite training for DFS clients. Our apparel drives alone have collected over: 2,300 pieces of clothing 190 pairs of shoes 100 shoulder bags/handbags And LOTS of earrings, necklaces, bracelets, scarves, belts and thumbdrives In both June and September, Lenovo volunteers conducted onsite training focused on effective networking techniques as a component of DFS’ Going Places Network (GPN) by Wal-Mart, a 10-week program designed to help participants gain and maintain meaningful employment. Sixty percent of the women who complete the program find employment within six months of enrolling – often after years of searching.  To honor these great women, graduation ceremonies were held following the training for over 30 DFS clients who had successfully completed the 10-week GPN program.  Family members and Lenovo volunteers who played an instrumental part in the journey also attended. Beth Segovia, Executive Director of World Wide Services...

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